Various road lights/polesSourceAdhere to the guidance of market requirements
National hotline：18101453444
Our company is very happy to participate in your project bidding, and is willing to accept any bidding results under the "fair, just and open" sunshine bidding method. If we are lucky to win the bid, we will arrange production according to the technical parameters and specifications of your procurement documents, provide our high-quality products and services, and make the following preferential conditions and service commitments:
1、 Preferential terms:
1. Provide spare parts and common maintenance tools for five years of normal operation of the equipment based on 2% of the total project amount
2. Hardware fittings and porcelain lamp heads shall be provided to you free of charge at the rate of 2% of the goods supplied
3. Provide free replacement service for street lamps within five years
4. Provide measuring instruments and instruments required for equipment testing for free
Service commitment
Our firm commitment is to provide customers with high-quality pre-sales, in-process and after-sale services based on the terms of the relevant procedure documents of the ISO9001 quality system and strict enterprise management:
I The quality warranty period of the bidding goods is:
Serial number, name, warranty time, warranty content, remarks
1. The warranty period of the 20 year galvanized and incorruptible lamp pole hot galvanizing process is 30 years, and the warranty period of the plastic spraying process is 5 years
2. Light sources and electrical appliances are returned, replaced, and repaired in three guarantees in three years
3. Lamps are returned, replaced, and repaired in three guarantees in three years
4. Solar panels are returned, replaced, and repaired in three guarantees in three years Warranty
5 The battery is returned, replaced and repaired in three guarantees in two years
6 The controller is returned, replaced and repaired in three guarantees in three years
7 The lithium battery is returned, replaced and repaired in three guarantees in three years
II. Pre sales service
1. In the engineering projects undertaken by the company, our technical designers can provide free technical consultation and other services according to the specific requirements of customers, To enable customers to understand the technology, characteristics and other performance of the company's products
2. We will provide design services according to the needs of customers. We will design lighting effects and render lighting simulation based on the engineering pictures and data provided by users, so as to truly and effectively reflect the actual effect of the project, and scientifically and reasonably provide the number of lamps, relevant technical parameters and layout installation wiring diagram
3. In the case that the photos and data provided by customers are not ideal, the company will assign engineering technicians to conduct on-site inspection in person, ask for customers' opinions, propose technical solutions and design ideas, and continue to improve until customers are satisfied and confirmed
III. On sale service 2. During the sales process, the sales personnel shall issue the "product quality feedback card" to the customer, introduce the specific purpose of the "product quality feedback card" to the customer in detail, specify the service content that the company should provide, and provide the user manual of the relevant products, including the main technical parameters of the product, the installation and operation methods, the requirements for the environment, and the precautions for use 3. The sales service also includes the following contents: our company guarantees to deliver goods on time in strict accordance with the owner's requirements; During the installation and commissioning of the project, our technical service personnel can also provide on-site technical guidance according to the customer's requirements to ensure the project quality 4. In the process of delivery and transportation, the sales personnel will strictly follow the delivery list, track and proofread on site, and deliver the products to customers in a safe and effective way, so that customers can feel relieved and satisfied 5. Technical training: after signing the project contract and before the end of supply, at the time agreed by both parties, our company will send relevant technicians to your company to provide free training for the operation and use workers of the user unit. The training contents include: introduction to the construction organization design scheme, introduction to the specific installation methods of lamps, introduction to the use and maintenance methods of lighting lamps, etc. The purpose of the training is to let the user understand the manufacturing process, installation methods, daily maintenance methods, etc. of the supplied lighting fixtures, so as to ensure the service life of the lighting fixtures 6. Quality assurance: We guarantee that the subject matter provided is brand new, unused, and non long-term overstocked inventory goods, which fully complies with the quality, specifications and performance specified in the contract, and that the subject matter provided by us should have satisfactory performance within its nominal service life under the conditions of correct installation, normal use and maintenance. Within the promised warranty period, we shall be responsible for any deficiency or failure caused by design, process or material defects and accompanying services IV. After sales service 2. After training in knowledge and operating skills, after-sales service personnel have strong business knowledge, practical experience and good professional ethics, and timely analyze and process various quality information fed back by customers using our products to meet customers' expectations for our services 3. The company has established the product quality feedback film system, which stores all the customer files using our products in computers, and has a specially assigned person to make regular customer visits and contacts, so as to better provide customers with all-round services, so as to constantly promote the improvement of the company's product quality and enable customers to really get high-quality services 4. We promise that the quality warranty period of the products we provide is: the light source electrical appliances are guaranteed for two years. From the date of acceptance of the subject matter, during the quality maintenance period, we will be responsible for the corresponding costs and losses (except for the damages of the lighting equipment caused by force majeure and human factors) if the lighting equipment is in normal operation 5. Outside the quality warranty period, our company sells spare parts for this engineering product at the factory price for a long time, and is responsible for lifelong maintenance. We only charge the cost of maintenance materials, not maintenance fees 6. In terms of service time, the company promises to respond within 1 hour after receiving the notice, arrive at the site within 2 hours for service, and solve all problems in the operation of lighting equipment within 8 hours. If we do not repair the lighting equipment in a timely manner, we will be fined 200 yuan (excluding material costs) for each day of delay, so as to solve problems in use and provide technical advice on products for customers in a short time V. Technical training: (1) General Our website regularly updates relevant product knowledge, detection and elimination of common faults, development trends of relevant technologies, etc. for users' reference We will train 1-3 relevant technicians for the user according to the proposed Training Procedure (the number of trainees shall be as required by the owner) (2) Training content According to the actual situation of users of this project, the training content includes: installation and debugging of road lighting facilities, debugging of street lamp control box, daily maintenance of lighting equipment, diagnosis and elimination of common faults, characteristics and different functions of each equipment, as well as connection methods, realization of various service functions, etc (3) Training arrangement 1) All trainers shall teach in Chinese and send experienced trainers to explain the training 2) Provide all trainers with written materials, handouts and other related supplies, and conduct field operations 3) The purpose of training is to make the trainees fully master the above contents 4) The training schedule shall be arranged during the installation and commissioning of the project or after the completion of the above items 5) If the products and technologies are updated or upgraded, arrange technicians for supplementary training in a timely manner Training time: more than 2 days Training place: project site Number of trainees: 1-3 (or as required by the Owner) VI. Contact information of after-sales service and repair points: In order to ensure the interests of users and provide after-sales service quality, our company promises to implement localized services. This technical service * * * provides customers with technical support and after-sales service 24 hours a day, 365 days a year, and receives customers' inquiries at any time. Ensure to provide customers with door-to-door, timely and high-quality after-sales technical services Solemnly promise that the after-sales service network of the company can keep in touch all day long, and at least 3 technicians are on duty every day. They can accept the repair and consultation from users at any time, and provide patrol service 1-2 times a month to detect the operation of the equipment, clean the equipment and make a good record of the operation of the equipment. If emergency maintenance is required in case of equipment failure, the maintenance personnel shall provide 7 * 24 hour response service. We ensure that: we will respond within 30 minutes, arrive within one hour after receiving the failure notice, work continuously, and solve the general failure within 4 hours Maintenance unit: Jiangsu Xuyida Construction Engineering Co., Ltd& nbsp; Contact person of after-sales service agency: Lu Yuanmei; Title: After sales Service Department Director Contact: 0514-84218199& nbsp
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